What you will learn in this course

Describe the different ways people communicate, how it affects relationships at work and why we should observe and be receptive to an individual’s reactions when communicating with them • Describe how to establish an individual’s communication and language needs, wishes and preferences • List a range of communication methods and styles that could help meet an individual’s communication needs and preferences • Describe how to reduce barriers to communication, how to check communication has been understood, and where to find support to help with effective communication