General Terms and Conditions

These terms and conditions relate to all matters pertaining to access and use of the www.skillzweb.thinkific.com website, resources and related materials, hereinafter known as "Skillzweb", "us", "we"

Any person or organisation accessing or using Skillzweb by way of using training materials or resources is hereinafter known as "the user". Accepting these Terms and Conditions constitutes the Contract between Skillzweb and you.

Access to the website and content

We will endeavour to allow uninterrupted access to the website, but access to the website may be suspended, restricted or terminated at any time. We reserve the right to change, modify, substitute or remove without notice any information on the website from time to time. This does not affect your consumer rights. We assume no responsibility for the contents of any other websites to which the website has links.

Payment

Use of Skillzweb training courses is by having paid in advance. Cleared payment of the stated course price authorises one individual (user) to use one training course. An organisation may purchase as few or as many courses in advance as they choose, according to their own chosen need. The price may be different for each course. We may also offer discounts from time to time.

A user may pause, restart or go back in any course they are working through at any time after it has been started without the need to pay again for the course. However, if they have finished a course and a pass mark has been generated a new payment is required to complete the course again.

You accept that Skillzweb is not liable for unauthorised access to, use of or loss of courses paid for. The customer is wholly and entirely responsible for protecting access to and managing the use of their Skillzweb account. The licence granted to you to access our website and content shall be personal to you and non-transferable.

Refund Policy

All unspent payments are refundable.

Intellectual property

The copyright in the material contained in the website, together with the website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software belongs to Skillzweb or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.

The customer agrees not to breach the rights, in any way, relating to the resources made available by and through Skillzweb. Access to Skillzweb resources is only through appropriately paid for formats as intended by Skillzweb. To do otherwise, in any way, is an infringement of our rights.

Exclusions of liability

We use reasonable endeavours to ensure that the data on the website is accurate and correct any errors or omissions as soon as practicable after being notified of them. The customer understands that material presented in good faith by Skillzweb is intended to promote best known practice but that it is the responsibility of the customer to make its own judgement as to the use of any material presented. Certificates issued by Skillzweb are according to the answers made by the user.

You acknowledge that Skillzweb is an entirely online provider of resources and that the customer is responsible for ensuring users are suitably able, supported, supervised or similar, as appropriate, by the customer to use online learning, including computer literacy issues. Skillzweb is in no way responsible for any matters arising from this point.

Due to the nature of electronic transmission of data over the internet, any liability we may have for any losses or claims arising from an inability to access the website, or from any use of the website or reliance on the data transmitted using the website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or use of the website save where such liability cannot be excluded by law.

Governing law

These terms and conditions shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.

Cancellations

Skillzweb reserves the right to:

suspend or terminate your access to our Services where you are in breach of any of these Terms; delete, vary or change any content at any time.

You remain at all times responsible for the security of your account login details and liable for any and all activities undertaken on Skillzweb when accessed using your account details and password.

In the event that you either lose your password or account details or become aware that a third party may have access to or is using your password or account details you shall notify us immediately. If any registration details change you must notify us of those changes immediately.

If you wish to cancel your purchase you should, as soon as possible, contact us by email at [email protected]. If you have already started or undertaken your course, you will not have the right to cancel.

Complaints Procedure

Complaints or concerns which arise through simple misunderstanding or genuine dissatisfaction, are usually resolved through discussion; a phone call usually suffices. Failing that, in the first instance, e-mail [email protected] and write in the e-mail subject “Complaint”. Please give us your name, e-mail address, contact telephone number and postal address with the details of your complaint to help us resolve it for you. Our Customer Service Manager will have your complaint or concern acknowledged within 48 hours and resolved within 21 working days.

If you are not satisfied with the resolution, please write to Skillzweb LTD, 23 Havelock road, Bromley, London, BR2 9NY. Address your letter to The Managing Director. The matter will then be handled at Director level within 21 days of receipt of your letter.